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Townbank Tranquility Spa Terms and Conditions:

Client information is confidential and written authorization is required to release any information. 
Massage Spa Records are subject to subpoena. Massage Therapy near Cape May. Massage spa is located in North Cape May.   
  • Walk-in appointments are not available.
  • Please book online or call/text: (609) 365-0285
  • Please arrive 10 minutes prior to your appointment, to fill out paperwork and consult with your massage therapist.
  • Please call to reschedule your session if you are more than 15 minutes late. Running late happens, but we can't guarantee the full service time when you run late. We will have to cut your time even shorter after 15 minutes and we don't want you to miss out on your full massage therapy session. 
  • 24 hour cancellation notice is required. Canceling last minute leaves appointment slots open, and massage therapists may have had to turn away other clients to accommodate the scheduled client. The deposit fee is non refundable, and the full service price may be charged. 
  • Payment is due prior to massage service, cash or card only. 
  • You will be draped and at no time be exposed. Draping is to remain in place and only adjusted by your massage therapist during the massage.
  •  **Attempting to remove draping and expose any intimate part of the body will result in an immediate termination of the massage treatment. No refund will be issued, no exceptions.
  • Inappropriate behavior will not be tolerated. Legal action will be taken, sexual harassment of any kind is unacceptable. 
  • Gratuity is acceptable and very much appreciated. 
  • If we see you in the community we respectfully will not acknowledge you first. If we did approach you that would be an ethical violation of your right to privacy as our client. Please feel free to approach us and say hi, or don’t; either way is totally acceptable!  
  • We respectfully request that you please don’t disclose any personal information about yourself if you see us in a public setting. Please book an appointment to discuss those matters pertaining to massage in the privacy of the office.
  • You will have a consultation with your massage therapist to discuss areas of concern and extra focus prior to each session.
  • You and we both may end the session at any time for any reason.
  • Any client that arrives and appears impaired due to drug or alcohol use will be denied massage treatment. Besides the adverse safety effects, formal consent can not be expressed by someone under the influence. 
  • We will not accept any minor clients under any circumstances, no exceptions. *A valid ID will be required upon check in for appointments, failure to provide an ID will result in a refused or rescheduled session. 
  •  There are no refunds for services rendered.
  • We are licensed to practice massage therapy, and only can assist with issues that fall within the scope of our practice
Client Agreement:
  • I understand that therapeutic massage therapy does not diagnose and heal illness, disease, any physical or mental disorder.
  • I acknowledge that massage therapy is not a substitute for medical examination or diagnosis, and it is recommended that a physician be seen for that service.
  • I understand that this treatment is designed to address the care and prevention of myofascial pain and dysfunction.
  •  I understand that at any time I feel pain or discomfort during the session, I will immediately inform my massage therapist. 
  • I have stated my pertinent medical conditions, and will update the massage therapist of any changes in my health status.
  • I am at least 18 years or older, and I give my consent to Caroline Rankovic LMT and any other licensed contractor, at Townbank Tranquility Spa LLC to perform the agreed upon massage therapy service implied at booking. 
  • I am voluntarily participating in the aforementioned activity, and I am of sound and disposing mind to lawfully give my informed consent.
  • I am aware of the risks associated with participating in this activity which may include but are not limited to temporary mild discomfort or delayed onset muscle soreness caused by muscle manipulation
  • I further acknowledge that Caroline Rankovic LMT and  and any subcontractor providing a service on behalf of Townbank Tranquility Spa are not responsible for errors or omissions,listed on this consent form. 


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